Cancellations & No Shows:
In order to continue providing the best possible scheduling options to my guests, I require 24 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 24 hours notice, a cancellation fee will be applied to the card on file equal to 50% of your scheduled service cost. If you fail to show for your appointment without any notice a no-show fee will be charged to the card on file equal to 100% of your scheduled service cost. If you no show once, you will be required to place a deposit for your next appointment. If last minute cancellations become regular for you, you will also be required to place a deposit for your next scheduled appointment.
Service Adjustments:
I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge.
Refunds:
Refunds are not offered on services. I am more than happy to adjust services at no cost to achieve the look that was discussed during your initial consultation.
Running Late:
I understand that sometimes we can not control traffic, getting kids out of the house on time or you coffee shop taking a bit longer on your order. When we schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 10 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments. If you run later than 10 minutes a late fee will be applied to your service total.